Returns & Refunds

Try it in your car. If it does not work for you, send it back.

30-day return window

You have 30 days from delivery to ask for a return. The buckle needs to be in resalable condition - fitted and tried in the car is fine, chewed through is not.

How to start a return

Email pawsandproperofficial@gmail.com with your order number and one line about what went wrong. We reply within 2 business days with the return address.

Refunds

Once the buckle is back with us we refund the original payment method within 5 business days. Return postage is on you, unless the item arrived damaged or we sent the wrong one.

Damaged or wrong item

Send us a photo. We replace it or refund you in full, and you do not pay return postage.

Cancellations

Email within 24 hours of ordering and we will cancel before dispatch.